Customer Service

Order

Make an order

At the menu on the left you will find an oversight of all available categories. The moment you click on a category, e.g. 'beads', immediately beneath you will see the all types of beads, e.g. glass. By means of the search filter you can then select your preferred colors, sizes and shapes. With this search filter you can use more than one selected requirement, like I want both brown and beige beads, square as well as round ones. Should you decide to omit one of these requirements, do click on these requirements once more to disarm them. Should you want to see more types at the same time, selections can be made as well by means of this search filter.

Of course there is the option to search by means of keywords. You will immediately see all products matching these words. Click on the photo to immediately find the selected product. In order to see all results you may click on the bottom line.

As soon as you have found a product you want to buy, click on the shopping basket in order to add it to your order. On the survey sheet you will find several quantities. The more you order the more discount. Example: you want to order 2 bags, you can then click twice on the shopping basket button, you can also click on the photo for more information. An order form will appear on which you can enter your preferred quantity.

When you enter a product on to your basket it will immediately appear in the shopping basket at the right. This will remain visible all the time. You can remove a product from your basket. Click on the basket button and a more extensive page with lager pictures as well as the option to adapt quantities.

You also have the option to view just all new products (to be found under 'New'). Search filters work exactly the same here. Moreover all products from your wish list can be transferred from here to your shopping basket with one simple click.

Products will remain in your shopping basket until you have finished your order, you emptied your basket you yourself or in case you removed the cookies from your computer.

Completing your order

The moment you are done selecting your preferred items click on 'Completing your order'. The order procedure consists of three steps, address details, method of payment and last but not least, as final check, an oversight. The moment you place your order, all ordered items are reserved for you and you will receive a confirmation email regarding this order.

Changing / canceling your order

You change make changes to your order as long is your order has not yet been shipped. You can forward your wishes/changes by phone as well as email. In case you want to add products to your order you can do so via this website, just while finishing the process you have to enter under 'remarks' that these products have to be added to your earlier order. Take care not to immediately pay your second order as the system may automatically add post & packaging cost, although these products can be sent together with your earlier ordered products.

You can cancel your order as long as your order has not been shipped. You can cancel by phone as well as email.


Delivery and payment

Post & packaging cost and shipping method

Your order will be delivered by PostNL. We deliver as package in case products will not fit into your mailbox or in case the total amount of your order surmounts € 65.00. Delivery in Belgium will be done as package starting from 250 grams.

The Netherlands All orders from € 100,- or more will be delivered without post & packaging costs by PostNL. Orders under €100,- are charged only with € 4,95 shipping costs.

Outside the Netherlands Please see your shopping basket to see the shipping costs per country.

Delivery time

Orders placed before 16.00 p.m. and paid will be shipped the same day.

As soon as your order is shipped an email will be sent to you. When shipping method is not envelope but package the tracking number will be entered as well. When you live outside the Netherlands your shipment will be handled as priority shipment.

Do bear in mind that PostNL may have delay troubles from time to time. Should you want to be certain that your package will arrive in time make sure your order is placed in time. We cannot take any responsibility for delay caused by PostNL.

Product returning procedure

Do send an email to info@CreaBead.nl if you want to send something back.

Payment

You can pay via iDEAL, creditcard, GiroPay, Mistercash and payment at delivery. Our bank account is:
  • Rabo: NL75 RABO 0345 8704 41, attn. CreaBead, Almere (BIC RABONL2U)
  • ING rekening: NL11 INGB 0004 4077 93, ter attentie van CreaDream, Almere (BIC: INGBNL2A)


At 'payment at delivery' the postman comes to your door. You then pay him the amount due. This option is only available in the Netherlands.


Company information

About CreaBead

In August 2000 Sandra Bouw founded www.kralen.com with the aim to exchange inspiration and tips about beads. Since 2004 www.kralen.com also has a web shop: www.creadream.nl. Since 2013 we also sell as a wholesaler. By now CreaBead has a whole team working to regularly get new products online, process orders quickly and without mistakes, and making sure that customers questions get answered a.s.a.p.

Why buy at Miyukiwholesale.com

  • Good prices
  • High quantity on stock
  • Professional advice about Miyuki beads
  • Quick delivery


General terms

Click here for our general terms on our website..

Privacy

Click here for our privacy statement on our website..

Disclaimer

There is copyright on the whole of our website. It is not allowed to copy text and/or photo's for business use or your personal website without consent of CreaBead.